Sonic Drive-In has discovered that credit and debit card numbers may have been acquired without authorization as part of a malware attack experienced at certain Sonic Drive-In locations. Your trust in Sonic is important to us and we sincerely regret any inconvenience this may cause. We have provided here more information about this situation, including an offer of free identity theft protection for affected customers:
What Information Was Involved
Based on our investigations to-date it appears that credit and debit card numbers used at certain Sonic Drive-In locations may have been impacted.
What We Are Doing
Upon learning of this matter, we immediately contacted law enforcement
and have been working with them in their investigation. We also
immediately began our own investigation with the help of experienced
third-party forensics firms. Notice of this incident was briefly delayed
accommodating law enforcement's investigation. We regret that this
incident occurred, and apologize for any inconvenience or concern it may
cause. As a precautionary measure, we are offering customers who used
their cards at our locations this year to receive 24 months of free
fraud detection and identity theft protection through Experian's
IdentityWorks program. To take advantage of these free services, you can
enroll by visiting the Experian IdentityWorks website: http://www.experianidworks.com/sonic.
You have until
What You Can Do
Whenever there is an issue involving credit or debit card numbers, you
can always check your statements. You can also monitor your financial
accounts and get free credit reports for any incidents of fraud or
identity theft. If you see any unauthorized activity, contact your
financial institution. You can also report suspected incidents of
identity theft to local law enforcement, the
Attorney General of the
Attorney General of the
||Consumer Protection Division, Attorney|
Additionally, if you believe your identity has been stolen or used without your permission, contact your local police department to file a report. Fraud alerts: You can place a fraud alert on your bank accounts and credit file as a precautionary step. A fraud alert tells creditors to contact you before they open any new accounts or change your existing accounts. Call any one of the three major credit bureaus listed below. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts. All three credit reports will be sent to you, free of charge, for your review.
• Experian, P.O. Box 9532,
• Equifax, P.O. Box 740241,
Credit/security freeze: If you believe that your identity has been stolen, consider placing a credit/security freeze on your credit report. Placing a freeze on your credit report will prevent lenders and others from accessing your credit reports in response to a new credit application. With a freeze in place, even you will need to take special steps when you wish to apply for any type of credit. You will need to place a credit freeze separately with each of the three major credit reporting companies if you want the freeze on all of your credit files. A freeze remains on your credit file until you remove it or choose to lift it temporarily when applying for credit. There may be a fee for this service based on state law.
For additional information, and pricing details, visit the credit bureaus at:
Even if you do not find any suspicious activity on your initial credit
If you have any questions please call us at 877-534-7032.
Source: SONIC Drive-In
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